![]() ![]() ![]() However, we are more eager to do our best to help you. To be honest, it is not so important if you can change your review at present. Look forward to getting in touch with you sincerely.Reply from Wondershare MobileTrans Updated ![]() You are important to us, and we want to help as much as we're able to. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you. We are eager to help you solve this problem but we need to get more information. Sadly to hear that this software didn't transfer WhatsApp as the way you expected. Your patience is highly appreciated! - Thanks for sharing your experience. ![]() We'll go back to you via email soon, please pay attention to your mailbox. Kindly note our senior support has put your case in the 1st priority and they are checking the solution. Please disregard the first email we just sent accidentally. Thanks for providing us the contact information. Updates: Thanks for updating a 3-star review for us and your recognition encourage us a lot! Please feel free to reach us at whenever you need our support and we are always happy to help! - Hi Sya. Look forward to getting in touch with you sincerely. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you with priority. It is unusual for MobileTrans to work like that, and we are eager to help you solve this problem but need to get more information. Sadly to hear that this software didn't transfer files as the way you expected. Look forward to getting in touch with you! - Hi Hugh. May I confirm if the technical issue has been solved on your end? If not, could you please kindly update your order number here? Then we are able to further look into it and provide a solution for you as earlier as possible. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! - We apologize for the inconvenience that happened on your end. That's why we respond to your two comments. By obtaining your email address, we can locate your detailed order information, and then further communicate with you about the specific details to help you fundamentally solve this problem or provide practical suggestions. Reply from Wondershare MobileTrans Updated Mar 11, 2022 ![]()
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